Terms of Service

1. Agreement

These Terms of Service (the “Terms”) are a binding agreement between Rojo Services LLC dba Rojoring.com (“Rojo Ring,” “we,” “us”) and the business that signs up for or uses the Platform (“Customer,” “you”). By creating an account, signing an order form, or using the Platform, you accept these Terms. If you accept on behalf of a company, you represent you have authority to bind it.

2. The Platform

Rojo Ring provides a software platform that enables vetted business Customers to deliver pre-recorded voice messages directly to recipients' voicemail inboxes (ringless voicemail or “RVM”), with related reporting, suppression management, and compliance tooling (collectively, the “Platform”). The Platform is offered business-to-business only.

3. Eligibility and Application

The Platform is offered by application. To be approved, you must:

1. Be a legal entity organized in the United States (including U.S. territories), or a foreign entity with a U.S. registered agent and U.S. bank account.
2. Be at least 18 years of age and authorized to bind the entity.
3. Pass our Know-Your-Customer review, including identity verification of principals, business-registration confirmation, OFAC and sanctions screening, and review of intended use, sample scripts, and list source.
4. Not be on any restricted-party list and not be subject to an active FCC, FTC, or state-AG enforcement action arising out of telemarketing or robocalling, unless disclosed and accepted at onboarding.

Approval is at our discretion and may be revoked at any time.

4. Accounts

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and must use MFA. Notify [email protected] immediately of any suspected unauthorized access.

5. Acceptable Use and Compliance Covenants

The following covenants are central to these Terms. A breach of any of them is a material breach that authorizes immediate suspension under Section 12.

5.1 Consent

You have prior express consent (and, for telemarketing, prior express written consent) from each recipient at the time of each delivery. Consent has been: obtained directly from the recipient (no purchased, scraped, or skip-traced lists); documented with timestamp, channel of capture, language shown, and IP / identifier; specific to your business and to ringless-voicemail or pre-recorded-call contact; and still in force. You will produce the consent record for any individual recipient within 24 hours of a request.

5.2 Do-Not-Call and Suppression

You will: scrub every list against the National DNC Registry within 31 days of send and against all applicable state DNC registries; scrub against our platform-wide internal suppression list; maintain your own internal DNC and scrub against it; honor opt-out requests within 24 hours of receipt by any channel; never re-contact a number that has opted out.

5.3 Quiet Hours and Throttling

You will only deliver between 8:00 a.m. and 9:00 p.m. in the recipient's local time, will respect stricter state-law quiet hours, and will not exceed the per-recipient daily caps and per-Customer rate ceiling.

5.4 Identification

Every voicemail must clearly identify your business name, a callback number you control, and a working opt-out mechanism. Caller ID must accurately identify you. Spoofing for the purpose of misleading recipients is prohibited.

5.5 Content

You will not send messages that are deceptive, fraudulent, or scam-related; that impersonate any government agency, court, law enforcement, tax authority, utility, employer, healthcare provider, or financial institution; that promote illegal activity, unregistered securities, illegal lotteries, cryptocurrency pump schemes, unauthorized debt-relief or credit-repair offers, or counterfeit goods; that target minors; or that relate to cannabis, prescription drugs, firearms, adult content, or political fundraising unless documented as lawful in every jurisdiction touched and specifically activated with our compliance team.

5.6 List Sourcing

Every contact list must come from your own first-party collection or from a verifiable opt-in source you have licensed and audited.

5.7 STIR/SHAKEN

You will use only caller-ID numbers you legitimately control and will cooperate with our STIR/SHAKEN attestation process.

5.8 Tracebacks

You will cooperate fully and within 24 hours with any traceback or compliance inquiry from us, a carrier, the Industry Traceback Group, the FCC, the FTC, or a state attorney general.

5.9 Recordkeeping

You will maintain records of consent, list provenance, scripts, send schedules, and opt-outs for at least 5 years, and longer for any campaign under inquiry.

6. Customer Responsibility

You are solely responsible for the content and legality of your campaigns under federal law (TCPA, FTC Telemarketing Sales Rule, Truth in Caller ID Act, FDCPA where applicable) and every state law that applies to any recipient. Our compliance tooling supports — but does not substitute for — your own compliance program, and does not transfer liability to us.

7. AI Voice and Generative Content

If you use AI-generated voice or AI-drafted scripts: you represent that you have all rights in the voice (including consent of any natural person whose voice is cloned), you will not impersonate any real person without documented written consent, and you will include any AI-voice disclosures required by the law of any jurisdiction touched by the campaign.

8. Fees, Billing, and Taxes

Fees are set out in your order form or in the in-Platform billing page. Past-due amounts accrue interest at 1.5% per month or the maximum permitted by law. You are responsible for all applicable taxes other than taxes on our income.

9. Intellectual Property

The Platform is owned by Rojo Services LLC or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license during the term to use it consistent with Section 5. You retain ownership of your uploaded content; you grant us a license to host, process, transmit, and deliver it as necessary to provide the Platform and comply with law. You may not reverse engineer, decompile, scrape, white-label, or resell the Platform without our prior written agreement.

10. Confidentiality

Standard mutual confidentiality with a 5-year survival period (perpetual for trade secrets).

11. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW. COMPLIANCE TOOLING SUPPORTS BUT DOES NOT GUARANTEE YOUR LEGAL COMPLIANCE.

12. Suspension and Termination

We may suspend immediately for any credible complaint, regulator inquiry, traceback, failure to produce a consent record within 24 hours, analytics flags consistent with unlawful robocalling, non-payment, or breach of Section 5, 6, or 7. We may terminatefor cause for any material breach uncured within 5 business days (no cure for Section 5/6/7 breaches). Either party may terminate for convenience on 30 days' notice if no active order form is in place.

13. Indemnification

Youwill defend, indemnify, and hold harmless Rojo Services LLC and its officers, directors, employees, and agents from any claim, action, fine, penalty, judgment, settlement, loss, or expense (including reasonable attorneys' fees) arising out of: (a) your content or campaigns; (b) any breach of Section 5, 6, or 7; (c) any TCPA, state mini-TCPA, FTC TSR, FDCPA, Truth in Caller ID, or consumer-protection claim arising from your use of the Platform; (d) any third-party claim that your list, voice, script, or recipient targeting violates their rights. The indemnity is uncapped for (b) and (c).

We will defend you against any third-party claim that the Platform, used in accordance with these Terms, infringes a U.S. patent, copyright, or trade secret.

14. Limitation of Liability

EXCEPT FOR (i) BREACHES OF SECTION 5, 6, OR 7, (ii) YOUR INDEMNITY, (iii) YOUR PAYMENT OBLIGATIONS, AND (iv) WILLFUL MISCONDUCT, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES; AND EACH PARTY'S TOTAL CUMULATIVE LIABILITY IS LIMITED TO THE FEES PAID OR PAYABLE IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Puerto Rico (and U.S. federal law where applicable), without regard to conflicts-of-law principles. The parties consent to the exclusive jurisdiction of the courts located in San Juan, Puerto Rico. Each party waives jury trial.

16. Modifications

We may modify these Terms by posting an updated version and notifying you by email. Material changes take effect 30 days after notice.

17. General

• Assignment: you may not assign without our written consent; we may assign to an affiliate or in connection with a merger, acquisition, or financing.
• Force majeure, notices (to you at your account email, to us at [email protected] with a copy to J-5 Calle J, Guaynabo, PR 00966), entire agreement, severability, no waiver, independent contractors, and survival (5.9, 6, 7, 9, 10, 11, 12, 13, 14, 15, 17) all per standard SaaS conventions.

18. Contact